ANALYSIS OF USER SATISFACTION OF THE GOPAY FINTECH APPLICATION IN ADOLESCENTS IN DENPASAR USING IS SUCCESS MODEL

This study aims to analyze how much trust and satisfaction of
adolescent Gopay Fintech users in Denpasar city by using the Delone
& McLean IS Success Model. The data analysis method used is the
SEM PLS method with the help of the Smart-PLS software version 3.0.
This software is used to carry out testing starting from the validity and
reliability test stages up to the overall data processing stage. The results
of this study indicate that the accepted hypotheses. 1) The system
quality variable has a positive and significant effect on trust, 2) the
system quality variable has a positive and significant effect on user
satisfaction, 3) the information quality variable has a positive and
significant effect on trust, 4) the interface design quality variable has a
positive and significant effect on trust, 5) the security variable has a
positive and significant effect on trust, 6) the security variable has a
positive and significant effect on user satisfaction, 7) the trust variable
has a positive and significant effect on user satisfaction. Then there are
two rejected hypotheses. 1) The information quality variable has a
positive effect but does not have a significant relationship to user
satisfaction, and 2) the interface design quality variable has a positive
effect but does not have a significant relationship to user satisfaction.